At Perfume and Beauty, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.
Returns:
- Eligibility: To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
- Time Frame: You have 30 days from the date of purchase to initiate a return.
- Process: To start a return, please contact our customer service team at support@perfumeandbeauty.com with your order number and reason for return. We will provide instructions on how to return your item.
Refunds:
- Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@perfumeandbeauty.com.
Non-Returnable Items: Certain items, such as opened beauty products, gift cards, and sale items, are not eligible for return.
Contact Us: For further assistance with returns or refunds, please contact us at support@perfumeandbeauty.com.